Service Charter
We at Royalty, the national center for luxury car rental, are committed to providing the best service to our customers. We consider good service to be the foundation of our activities.
We are committed to adhering to the following rules in order to provide our customers with an exclusive service experience:
One hundred percent courtesy and personal attention
We commit to showing patience and tolerance, providing personal attention, responding courteously to inquiries, and showing understanding for difficulties while providing respect, trust, openness, and pleasant communication. Accuracy in schedules is an integral part of quality service.
One hundred percent credibility. We commit to acting with honesty and integrity, to tell the truth, to keep our commitments, and to act faithfully in our words and actions.
One hundred percent professionalism. We commit to always being the leader in the number of new vehicle models, which will always be leading brands with a new production year. Provide professional, thorough and meticulous advice.
One hundred percent availability. We commit to being available and accessible to inquiries and requests and to providing a quick and relevant response.
One hundred percent innovation: We are committed to constantly renewing our vehicle inventory, keeping up to date, educating ourselves, and specializing according to the needs of the industry, operating with creative thinking and providing appropriate solutions.
One hundred percent responsibility. We commit to taking responsibility and serving every customer to their complete satisfaction.
One hundred percent pleasant atmosphere. We are committed to serving in a respectful, pleasant and safe environment along with a neat and proper personal appearance.
All this out of a full willingness to provide good service, respond to challenges, and create true and sincere satisfaction,
Royalty Company Management and Staff